Canned replies and variables

Stop typing the same answer, and still sound personal.

A canned reply — a snippet — is a saved message you can drop into any conversation. Create them in Settings → Snippets.

  1. 1 Write the snippet once, with a short name you will remember.
  2. 2 In the inbox composer, type / and pick it from the list.
  3. 3 Edit anything before sending — a snippet is a starting point, not a script.

Make it personal with variables

Type $ anywhere you write and a menu appears: $name, $first_name, $phone, $email, and any custom field you have added. The value is filled in per customer at the moment you send.

Variables work in campaigns, flow messages and channel greetings too — anywhere you can type, $ works.

Next guide Labels and lifecycle stages

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