Your first 15 minutes

Create the workspace, connect one channel, and answer a real message.

Labeeq puts every customer conversation — WhatsApp, Messenger, Instagram, SMS, email and your website chat — into one inbox that your whole team shares. This guide takes you from signing up to answering your first message.

Set it up

  1. 1 Sign up and confirm your business name and language. Arabic is the default; each teammate can switch their own.
  2. 2 Open Settings → Channels and connect one channel. WhatsApp is the usual first choice — see the WhatsApp guide for the one-click route.
  3. 3 Send yourself a test message from your own phone. It lands in the Inbox within seconds.
  4. 4 Reply from the inbox. The customer sees it arrive on WhatsApp exactly as if you had typed it there.

Don't connect everything at once. Get one channel working end to end, then add the next — each connection takes a couple of minutes once you know the pattern.

What to do next

  • Invite the teammates who will answer, so conversations stop living on one person's phone.
  • Write three canned replies for the questions you answer every day.
  • Set your business hours so customers who write at midnight get an honest away message.
Next guide Connect WhatsApp

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